[{"data":1,"prerenderedAt":167},["ShallowReactive",2],{"case-study:smart-cam-management-and-customer-experience-transformation":3,"technologies":164},{"record":4,"siblings":163},{"id":5,"title":6,"slug":7,"parent_category":8,"category":14,"category_path":19,"category_slugs":20,"hero_summary":21,"hero_image":22,"client_name":23,"duration":10,"services":24,"technologies":25,"overview":26,"challenge":29,"solution":45,"implementation":64,"features":83,"impact":104,"testimonial":123,"project_highlights":125,"technology_stack":140,"related_case_studies":157,"cta":158,"seo":161,"status":162},13,"Smart CAM Management & Customer Experience Transformation","smart-cam-management-and-customer-experience-transformation",{"id":9,"parent_id":10,"name":11,"slug":12,"is_parent":13},2,null,"Large Enterprises","large-enterprises",true,{"id":15,"parent_id":9,"name":16,"slug":17,"is_parent":18},25,"Smart CAM Management with a Unified Digital Portal","smart-cam-management-with-a-unified-digital-portal",false,"Large Enterprises > Smart CAM Management with a Unified Digital Portal",[12,17],"How we helped a leading residential and retail developer modernize CAM services with digital payments, property management, AI-powered support, and connected enterprise systems","https:\u002F\u002Fadmin.yugasa.com\u002Fuploads\u002Fcase-study-smart-cam-management-and-customer-experience-transformation-20260910084153-y0sEsM.webp","BPTP","CAM Portal, UI\u002FUX, Web Development, API Integration, AI Automation","Salesforce, SAP, ICICI Payment Gateway, AI Chatbot, OTP\u002FSMS APIs, Bootstrap",{"title":27,"content":28},"Overview","\u003Cp dir=\"ltr\">\u003Cspan>BPTP needed a modern digital platform to simplify Common Area Maintenance and property-related services for customers across its residential and retail developments. Yugasa transformed the existing customer portal into a unified experience connecting properties, CAM dues, payments, service requests, documents, and customer support.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp dir=\"ltr\">\u003Cspan>The solution retained existing capabilities while introducing modern authentication, multi-unit visibility, AI-powered assistance, digital workflows, and integrated Salesforce and SAP services.\u003C\u002Fspan>\u003C\u002Fp>\u003Cp>\u003C!--StartFragment-->\u003Cb id=\"docs-internal-guid-d71e054e-7fff-efe1-38f9-3d205f65d5b8\">\u003C\u002Fb>\u003Cbr class=\"Apple-interchange-newline\">\u003C!--EndFragment-->\u003C\u002Fp>",{"title":30,"intro":31,"items":32},"Business Challenge","The existing customer experience needed to support diverse property services while making CAM-related information, payments, and support easier to access.",[33,36,39,42],{"title":34,"description":35,"media":10},"Multi-Unit Customer Management","Customers with multiple properties needed a consolidated view of linked units, balances, transactions, and service requests.",{"title":37,"description":38,"media":10},"Complex Authentication","Customers required flexible access through PAN, mobile number, customer code, OTP, and existing password-based login.",{"title":40,"description":41,"media":10},"Limited Self-Service","Customers needed faster access to FAQs, service requests, account information, documents, and support.",{"title":43,"description":44,"media":10},"Disconnected Enterprise Systems","Customer, property, financial, and service information needed seamless connectivity across Salesforce, SAP, and payment systems.",{"title":46,"intro":47,"items":48},"Our Solution","We designed and enhanced a unified CAM customer portal that connects property services, payments, support, documentation, and enterprise data in one digital experience.",[49,52,55,58,61],{"title":50,"description":51,"media":10},"Unified Customer Dashboard","Centralized visibility of linked properties, CAM-related outstanding balances, transactions, and active service requests.",{"title":53,"description":54,"media":10},"Smart Authentication","Multiple login options using PAN, mobile number, customer code, OTP, and retained password-based access.",{"title":56,"description":57,"media":10},"Digital Payments","Integrated payment workflows for outstanding balances and prepaid meter recharge through the ICICI payment gateway.",{"title":59,"description":60,"media":10},"AI-Powered Support","An AI chatbot provides instant assistance, answers FAQs, guides customers, and enables ticket creation.",{"title":62,"description":63,"media":10},"Connected Services","Salesforce and SAP integrations connect customer, property, financial, payment, and service information.",{"title":65,"intro":66,"steps":67},"Implementation Approach","Our phased implementation approach focused on modernizing the customer experience while retaining critical existing portal capabilities.",[68,71,74,77,80],{"title":69,"description":70,"media":10},"Discovery & Assessment","Reviewed existing portal capabilities, customer journeys, business requirements, and integration dependencies.",{"title":72,"description":73,"media":10},"UX & Solution Design","Created wireframes, high-fidelity interfaces, information architecture, and a consistent responsive design system.",{"title":75,"description":76,"media":10},"Development & Integration","Developed core portal features and integrated Salesforce, SAP, payment, OTP, and supporting services.",{"title":78,"description":79,"media":10},"AI & Workflow Integration","Implemented AI-powered support, chatbot ticket creation, document workflows, notifications, and unit management.",{"title":81,"description":82,"media":10},"Testing & Deployment","Validated customer journeys, responsive interfaces, integrations, payments, authentication, and administrative workflows.",{"title":84,"intro":10,"items":85},"Key Features Delivered",[86,89,92,95,98,101],{"title":87,"description":88,"media":10},"Unified CAM Dashboard","Property-wise view of linked units, outstanding balances, transactions, and service requests.",{"title":90,"description":91,"media":10},"Multi-Method Authentication","Secure login through PAN, mobile number, customer code, OTP, and existing password authentication.",{"title":93,"description":94,"media":10},"Integrated Payment Services","Outstanding balance payments and prepaid meter recharge through the ICICI payment gateway.",{"title":96,"description":97,"media":10},"AI Customer Support","AI chatbot for FAQs, portal guidance, account statements, ticket creation, and human escalation.",{"title":99,"description":100,"media":10},"Digital KYC & Documents","Multiple document types, categorization, status tracking, uploads, and approval workflows.",{"title":102,"description":103,"media":10},"Unit Merge & Service Requests","Digital submission and tracking of unit merge requests and customer service tickets.",{"title":105,"intro":106,"items":107},"Business Impact","The enhanced platform created a more connected and self-service digital experience for BPTP's property customers.",[108,111,114,117,120],{"title":109,"description":110,"media":10},"Simplified CAM Access","Customers can conveniently access outstanding CAM-related balances and payment services through one portal.",{"title":112,"description":113,"media":10},"Unified Property Visibility","Multiple linked units and their associated information can be accessed through a consolidated dashboard.",{"title":115,"description":116,"media":10},"Faster Self-Service","FAQs, AI assistance, account statements, service requests, and digital documents reduce support dependency.",{"title":118,"description":119,"media":10},"Connected Operations","Salesforce and SAP integrations bring customer, property, financial, and service information together.",{"title":121,"description":122,"media":10},"Improved Engagement","Notifications, newsletters, banners, FAQs, and AI assistance create stronger digital communication channels.",{"title":124,"quote":10,"author":10,"designation":10,"company":10},"What Our Client Says",[126,128,130,132,134,136,138],{"title":127},"Unified CAM and property services through a modern customer portal",{"title":129},"Multi-unit dashboard with property-wise financial visibility",{"title":131},"PAN, mobile, customer code, OTP, and password-based authentication",{"title":133},"Salesforce and SAP integration for connected enterprise data",{"title":135},"AI-powered chatbot for customer support and ticket creation",{"title":137},"ICICI payment integration for balances and prepaid meter recharge",{"title":139},"Digital KYC, document, service request, and unit merge workflows",[141,143,145,147,149,151,153,155],{"title":142},"Salesforce: Customer & Property Data",{"title":144},"SAP: Balances & Transactions",{"title":146},"ICICI: Gateway  Digital Payments",{"title":148},"AI Chatbot: Customer Support",{"title":150},"OTP \u002F SMS APIs Authentication",{"title":152},"REST APIs System Integration",{"title":154},"Bootstrap: Responsive UI",{"title":156},"Email Services: Customer Notifications",[],{"title":10,"description":10,"primary":159,"secondary":160},{"text":10,"url":10},{"text":10,"url":10},{"title":7,"meta_description":21},1,[],[165],{"slug":166,"label":166},"html",1791289133189]